Part of the reasons that gas and oil furnaces are so popular is because they are so durable and hardly ever break down. At the same time that does not mean you will never have a problem with your oil furnace if you won one. They last such a long time virtually no who owns one ever goes without having a repair done in a furnaces lifetime. When they do need repairs there is a certain order that oil furnace troubleshooting needs to be done in; here are those steps.
1. Initial Contact over the Phone
When a customer first calls it is important to get as much information about the problem they are having with their oil furnace as possible; although granted there are times here you will get zero information that is helpful from the customer. This is your initial diagnoses and will help you lay the groundwork for the upcoming oil furnace troubleshooting steps.
2. Loading for the Job
Hopefully the customer gave you enough information about the job to load the right tools and parts onto your service vehicle. There is nothing more annoying than to have to make a return trip to a job especially if it is far away from your home or business. Make sure you have parts that you think you will need for the repair and parts that may be necessary for a related repair if you misunderstood the person when making initial contact with them. Of course you cannot load every replacement part made for an oil furnace but there is no reason you cannot stock the most common parts needed for repairs.
Once you get to the customers house you will then need to make the actual diagnosis; this may or may not result in what you originally thought the problem was going to be after talking to the customer.
4. Giving the Customer an Estimate
After the diagnosis you will then need to give the customer an estimate before proceeding with the repair. Depending on the cost of the repair it may or may not even be within the customer’s budget to get it done. You may also need to explain the estimate in detail with them here.
5. Repairing the Oil Furnace
Now that you have your diagnoses and have gotten any repair parts or special tools you need out of your service vehicle, you are then ready to get to work on the repair. Remember, Oil furnaces have dangerous electricity that flows to them and highly combustible oil in them too; these can be dangerous materials to work around so always keep safety on the job paramount.
6. Testing the Repair
No repair is complete until the unit has been tested to see if it works properly. Here the unit needs to be fired up and everything on the system checked to make sure the furnace is once again doing working properly.
These are great oil furnace troubleshooting steps that have been time tested and proven to work.